Shipping & Delivery Policy
Free Shipping Worldwide
Shipping is free on all our orders. There is no minimum purchase and no hidden delivery charge.
Where We Ship
We ship to most countries around the world. We are unable to ship to Russia, Israel, Brazil and any country under OFAC sanctions. We also cannot deliver to PO Box, APO, DPO or FPO addresses, so please use a street address where a courier can deliver.
Dispatch Time
Every jacket is made with care, so dispatch time depends on the type of order.
| Order Type | Dispatch Time |
|---|---|
| Ready Styles | 6-12 business days |
| Made-to-Order Jackets & Outerwear | 3-4 weeks |
| Bespoke Products / Custom Orders | 4-6 weeks |
Dispatch time is counted from the date your payment is confirmed. Every jacket goes through a quality check before it leaves our workshop.
Delivery Time
Once your order has been dispatched, delivery usually takes 3-5 business days, depending on your country and the courier.
Courier Service
We ship with express couriers such as DHL and FedEx. We choose the courier that gives the safest and fastest delivery to your location.
Tracking Your Order
We send you a tracking number by email as soon as your order is dispatched. Please use it to follow your parcel with the courier. If a delivery attempt fails or the courier holds your parcel, you will need to contact the courier directly.
Customs Duties and Taxes
Our prices and shipping charges do not include import duties or local taxes. Depending on your country, these may be charged on delivery. Please check with your local customs office for the details.
Lost or Damaged Parcels
If your parcel shows as delivered but you have not received it, or it arrives damaged, please contact our customer support team within 5 days of the delivery date, with your order number and photos if the parcel is damaged. Claims made after 5 days cannot be accepted. We will look into it with the courier and, once confirmed, we will resolve the issue as per our Returns policy.
Wrong Address and Refused Deliveries
Please check your shipping address carefully before you order. Once an order has been dispatched, we cannot change the delivery address. If a parcel is refused or cannot be delivered because of an incorrect address, we may not be able to arrange a return, so please contact the courier as soon as possible.
Order Confirmation
You will receive an email once your payment has been received. If you do not see it, please check your spam folder or contact our support team.
Need Help?
Write to us at contact@thejacketscity.com or message us on WhatsApp. For returns and exchanges, please see our Returns & Exchanges Policy.